Shipping Policy

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Processing Time:

Orders are typically processed within 5-7 business days. Processing time may vary during peak seasons or promotional periods.

Shipping Methods and Rates:

We offer several shipping options, including standard, expedited, and express delivery. Shipping rates are calculated based on your location, order weight, and chosen shipping method. Rates and estimated delivery times will be provided at checkout.

Delivery Time:

Delivery times vary based on your location and the shipping method selected. Standard shipping generally takes 7-10 business days, while expedited and express options may offer faster delivery. Please note that delivery times are estimates and are not guaranteed.

Order Tracking:

Once your order has shipped, look for a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Shipping Restrictions:

We currently ship to regions in the United States. We do not ship to international addresses at this time.

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Return Policy

Eligibility for Returns:

We accept returns of unopened and unused merchandise within [14] days of delivery. Due to the nature of our products, we do not accept returns on perishable items or products that have been opened/used. When you book a cooking class session with us, your purchase is eligible for a full refund up to two days before the class starts. After that, a refund is typically no longer available, but we can offer rescheduling options, with a maximum of two reschedules allowed.

Return Process:

To initiate a return, please contact our customer service team with your order number and reason for the return.

Return Shipping Costs:

You are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received.

Refunds:

Once your item is received, your refund can be processed. Refunds are issued to the original payment method used for the purchase. Please allow [5-7] business days for the refund to be processed and reflected in your account.

Exchanges:

We do not offer exchanges at this time. If you wish to exchange an item, please return the original item and place a new order for the desired product.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately with your order number and a description of the issue. Arrangements can be made for a replacement or refund, as needed.

Contact Us

For any questions or concerns regarding shipping or returns, please contact our customer service team at:

support@ivyeatz.com
(301) 327-4009

By placing an order with us, you agree to our Shipping and Return Policy.

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Last revised August, 2024.